Shipping & Delivery Policy

Northern Cape Sports (Pty) Ltd t/a Desnic Sports
Website: desnicsports.co.za
Effective date: 15 April 2026
Last updated: 15 April 2026

1. Purpose and scope

1.1 This Shipping & Delivery Policy applies to all purchases made from Desnic Sports through desnicsports.co.za, including deliveries arranged to a customer’s address, store collection where offered, and any pickup-point or courier services made available on the Website from time to time.

1.2 This Policy must be read together with our:

• Terms and Conditions;
• Returns, Refunds and Exchanges Policy;
• Privacy & Cookies Policy; and
• any product-specific or promotional conditions published on the Website.

1.3 This Policy is intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and where applicable, the National Credit Act 34 of 2005.

2. Supplier details

2.1 The supplier of the goods sold on the Website is:

Northern Cape Sports (Pty) Ltd
Registration number: 2026/104895/07
Trading name: Desnic Sports
Physical address: Urban Corner, Shop 8B, C/O Waterworks and Jacobus Smith Street, Kimberley
Email: sales@desnicsports.co.za
Telephone: +27 53 831 1263
Website: https://desnicsports.co.za

3. Delivery areas

3.1 Desnic Sports delivers within the Republic of South Africa only, unless we expressly agree otherwise in writing.

3.2 We deliver to valid physical street addresses. We may refuse delivery to:

• P.O. Boxes;
• Private bags;
• addresses that cannot reasonably be serviced by our courier network;
• mines, farms, plots, security estates, government sites, hospitals, schools or campuses where access rules prevent normal delivery;
• addresses regarded by the courier as high-risk, inaccessible or incomplete.

3.3 We may offer alternative delivery methods in some cases, including pickup-point services or collection from store, if enabled on the Website.

4. Shipping partners and platform

4.1 Desnic Sports uses Bob Go as its shipping and delivery management platform.

4.2 Bob Go is a shipping platform that connects merchants to multiple courier and pickup-point partners, supports waybill generation, and provides shipment tracking and order management tools. Bob Go’s own official site states that it connects stores to courier partners and centralises quote comparison, bookings and tracking.

4.3 Desnic Sports may from time to time use one or more third-party courier partners available through Bob Go or otherwise, depending on:

• destination;
• parcel size and weight;
• service level selected;
• operational coverage;
• cost;
• product type; and
• system availability.

4.4 The identity of the courier used for a shipment may be shown at checkout, in the order confirmation, on the tracking page, or in related delivery communications.

4.5 Tracking information displayed through Bob Go or any Desnic Sports tracking page is dependent on data supplied by the actual courier partner. Bob Go’s current terms state that the tracking information provided is the tracking information received from the courier performing the courier services.

5. Shipping options

5.1 The delivery options shown on the Website may vary by order, destination, stock location and parcel characteristics.

5.2 Desnic Sports may offer one or more of the following:

• standard courier delivery;
• express courier delivery, where available;
• pickup-point delivery, where enabled;
• click and collect / store collection, where enabled;
• special handling or oversized-item delivery, where applicable.

5.3 The options available for your specific order will be shown at checkout or otherwise communicated before your order is finally submitted.

6. Order processing times

6.1 Orders are processed only after:

• successful payment authorisation or confirmation;
• stock allocation or supplier confirmation where relevant;
• fraud or verification checks, where applicable;
• business-rule validation of the order.

6.2 Orders are generally processed on business days only, being Monday to Friday, excluding public holidays.

6.3 Orders placed after our internal cut-off time, over weekends or on public holidays will usually be processed on the next business day.

6.4 High order volumes, promotions, supplier delays, system downtime, stock transfers, public holidays or force majeure events may increase processing times.

6.5 Processing time is separate from delivery time.

7. Estimated delivery times

7.1 Delivery times shown on the Website, at checkout, or in emails are estimates only and are not guarantees.

7.2 Unless otherwise stated at checkout, our general target delivery windows are:

• Main centres: typically 2 to 5 business days after dispatch
• Outlying / regional areas: typically 3 to 7 business days after dispatch
• Remote / high-risk / special-access areas: may take longer

7.3 If express delivery is offered, any express timeline is also an estimate and is subject to destination eligibility, order cut-off times, stock location and courier capacity.

7.4 Bob Go’s current service-level materials show that courier delivery timelines vary by service level and partner, including same-day, express and economy options.

7.5 Bob Go’s current terms also state that courier delivery times may not always be adhered to and that peak periods, especially November and December, can cause collection and delivery delays.

7.6 Desnic Sports will not be liable for delay where the delay is caused by factors beyond our reasonable control, including courier disruption, access issues, weather, strikes, unrest, power failures, cyber incidents or supplier delays, subject always to your non-excludable rights under law.

8. Shipping fees

8.1 Shipping charges are displayed at checkout where applicable.

8.2 Shipping fees may depend on:

• destination;
• service level selected;
• parcel dimensions;
• volumetric weight;
• actual mass;
• number of parcels;
• special handling requirements;
• oversized or heavy items;
• insurance selections where offered;
• surcharges imposed by the courier.

8.3 Bob Go’s official terms state that the shipping fees shown are estimates based on the information entered for the parcel, addresses and service level, and may change after the courier confirms the actual measurements and logistics details.

8.4 If a courier later confirms that the parcel was larger, heavier, split differently, or required additional surcharges beyond what was originally quoted, Desnic Sports reserves the right, where lawful and operationally necessary, to:

• contact you for payment of the difference before dispatch;
• refuse or cancel the order before dispatch and refund any amount paid;
• or absorb the difference at our discretion.

8.5 Any free shipping, discounted shipping or promotional delivery offer applies only if expressly displayed on the Website and only on the stated terms.

8.6 Free shipping, where offered, may exclude:

• oversized items;
• bulk/team orders;
• special-order goods;
• remote-area deliveries;
• expedited services;
• mixed carts where one or more items attract special courier handling.

9. Delivery address accuracy

9.1 It is your responsibility to ensure that all delivery details are correct and complete before finalising checkout.

9.2 You must provide:

• full recipient name;
• full street address;
• suburb;
• town/city;
• correct postal code;
• mobile number;
• any delivery notes reasonably needed for access.

9.3 Desnic Sports is not liable for delay, failed delivery, loss, extra costs or return-to-sender charges resulting from:

• an incorrect or incomplete address;
• incorrect contact details;
• an unavailable recipient;
• refusal of access by security, reception or site staff;
• failure to provide unit numbers, gate codes or relevant access instructions.

9.4 Once an order is submitted, address changes may not be possible if the parcel has already entered the fulfilment or courier booking process.

10. Collection, dispatch and proof of handover

10.1 Once your order is packed and booked, you may receive a dispatch confirmation and tracking details.

10.2 Bob Go’s current merchant terms place responsibility on the merchant to ensure goods are properly prepared for shipping, that the correct Bob Go waybill is used, and that proof of handover is retained where applicable.

10.3 Desnic Sports will use reasonable care in packing and preparing orders for transit.

10.4 We may split an order into multiple parcels or deliveries if:

• products ship from different stock points;
• stock becomes available at different times;
• parcel limits require it;
• safety or courier handling rules require separate packaging.

11. Receipt of delivery and risk

11.1 Under the CPA, unless otherwise expressly agreed, goods remain at the supplier’s risk until the consumer has accepted delivery.

11.2 For purposes of this Policy, delivery will generally be regarded as completed when:

• the goods are delivered to the address supplied in the order and accepted by you or a person reasonably appearing authorised to receive them;
• the goods are signed for at the delivery address, reception, security point, mailroom, or other nominated receiving point;
• the goods are collected by you or your authorised representative from a designated pickup point or collection location;
• or you otherwise accept the goods in a manner recognised by law.

11.3 You must inspect the outer packaging and goods as soon as reasonably possible after delivery or collection.

11.4 If the parcel appears tampered with, damaged or incomplete, you should:

• note the issue on the courier’s waybill or device where possible;
• take photographs before opening, where reasonably possible;
• notify Desnic Sports promptly.

12. Failed delivery attempts

12.1 If no one is available to receive the parcel, the courier may:

• attempt re-delivery;
• contact you to reschedule;
• hold the parcel at a depot or pickup point;
• or return it to sender.

12.2 The number of delivery attempts and holding periods may vary by courier.

12.3 Desnic Sports may charge additional delivery, return, storage, re-handling or administration fees where a failed delivery was caused by:

• an incorrect address;
• no one being available;
• refusal to accept the parcel;
• repeated non-response by the recipient;
• access restrictions not disclosed in advance.

12.4 If a parcel is returned to us due to customer fault, we may:

• re-dispatch it once additional charges are paid;
• cancel the order and refund the purchase price less direct delivery and return costs where lawful;
• or hold the order pending your instructions for a reasonable period.

13. Pickup-point and locker deliveries

13.1 If Desnic Sports offers pickup-point or locker delivery, the specific pickup-point terms shown at checkout will apply.

13.2 Bob Go’s current terms state that pickup-point deliveries are subject to strict drop-off and collection windows and that if the parcel is not collected in time it will be automatically returned to sender, with associated return costs charged to the merchant. Bob Go currently lists examples including Bob Box: 36 hours from ready-for-pickup and Pargo: 5 business days from ready-for-pickup.

13.3 If a customer fails to collect a pickup-point parcel within the permitted timeframe:

• the parcel may be returned to sender automatically;
• the original shipping fee may be non-refundable;
• return-to-sender and re-dispatch costs may be charged to the customer where lawful and where the failure was caused by the customer.

13.4 You are responsible for monitoring pickup notifications and collecting within the stated period.

14. Click and collect / store collection

14.1 If Click and Collect is enabled on the Website, you may collect eligible orders from our designated store or collection point.

14.2 Store collection is only available after you receive a notification confirming that the order is ready for collection.

14.3 You must not attempt to collect before receiving the ready-for-collection confirmation.

14.4 When collecting, you may be required to present:

• your order confirmation;
• proof of identity;
• the payment card used, where verification is required;
• and, where a third party is collecting, written authorisation and the collector’s ID.

14.5 Desnic Sports reserves the right to refuse release of goods where identity, authority or payment verification cannot reasonably be confirmed.

14.6 Orders not collected within the stated collection period may be cancelled, restocked and refunded less any direct charges lawfully incurred, if any.

15. Large, heavy, bulky or special-handling items

15.1 Some products may require special courier arrangements, manual handling, palletisation, oversized-vehicle collection or additional delivery time.

15.2 Desnic Sports may refuse standard delivery and offer only:

• special courier quotation;
• store collection;
• or a limited service area delivery option,

for bulky, high-value or difficult-to-transport goods.

15.3 Any delivery times shown for standard parcels do not apply automatically to oversized or special-handling items.

16. High-value goods, risk items and restricted shipments

16.1 Bob Go’s official restrictions page states that some items are “ship at your own risk” or prohibited entirely depending on courier rules, and its insurance page states that courier insurance is subject to packaging rules, item exclusions and courier-specific limits.

16.2 Desnic Sports reserves the right to refuse shipment of any item that:

• cannot lawfully or safely be transported;
• is restricted by the selected courier;
• is insufficiently packaged for transport;
• exceeds courier size, weight or value thresholds;
• requires special insurance or handling we do not offer.

16.3 If a product is sold by Desnic Sports but later found to be unsuitable for the selected delivery method, we may contact you to:

• arrange an alternative shipping method;
• request an additional charge;
• arrange store collection;
• or cancel and refund the order before dispatch.

17. Insurance, loss and damage in transit

17.1 Where courier insurance is included or selected, that cover is subject to the courier’s own terms, exclusions, valuation rules and packaging requirements.

17.2 Bob Go’s official insurance page states that Bob Go is not the insurer, that insurance cover is an add-on arranged by delivery partners, and that claims depend on courier requirements and exclusions. It also states that claims are based on the lower of the declared value or the cost price of the goods, not retail or order value.

17.3 Desnic Sports may, but is not obliged to, facilitate or assist with courier insurance claims.

17.4 To preserve any possible claim, you must notify us of any transit loss, visible damage, tampering or shortage as soon as reasonably possible and preferably within 48 hours after delivery.

17.5 Bob Go’s current insurance guidance states that claims must be reported to the delivery partner and Bob Go within 48 hours after delivery, with supporting documentation submitted within the courier’s required timeframe.

17.6 Failure to report promptly, preserve packaging, provide photographs, or cooperate with the claim process may result in refusal of the claim by the courier or insurer.

17.7 Nothing in this clause limits your statutory rights where the CPA requires a different outcome.

18. Delivery delays and customer remedies

18.1 If Desnic Sports tenders delivery at a location, date or time other than as agreed, the CPA gives the consumer certain remedies, including accepting the delivery, requiring delivery at the agreed place/date/time if still possible, or treating the goods as unsolicited where the law allows.

18.2 If there is a material delay in your order, you should contact us first so we can investigate with the relevant courier or stock source.

18.3 Depending on the circumstances and applicable law, Desnic Sports may:

• provide an updated estimated delivery date;
• offer an alternative courier or service level;
• offer store collection if practical;
• split the order and ship available goods first;
• or cancel the affected item or order and refund the amount paid.

19. Delivery charges and refunds

19.1 Shipping fees are generally non-refundable once the parcel has been booked, collected or dispatched, except:

• where the law requires otherwise;
• where Desnic Sports dispatched the wrong item;
• where the order is cancelled by us before dispatch;
• or where we agree otherwise in writing.

19.2 If an order is cancelled after dispatch because the customer gave an incorrect address, failed to accept delivery, failed to collect, or refused the parcel without lawful basis, Desnic Sports may deduct:

• original shipping charges;
• return-to-sender costs;
• storage charges;
• banking or refund processing costs where lawful.

19.3 If a refund is due on goods purchased through a third-party credit or instalment provider, any shipping fee refund will be subject to that provider’s reversal mechanics and the original payment route.

20. Promotions, free shipping and pricing errors affecting delivery

20.1 Any delivery promotion, free-shipping threshold, express-delivery campaign or shipping discount:

• is subject to stock availability;
• applies only during the stated promotional period;
• applies only to eligible destinations and products;
• may be withdrawn, corrected or amended if published in error, subject to applicable law.

20.2 Desnic Sports reserves the right to correct shipping errors, delivery-related content, courier service descriptions, destination exclusions, and shipping prices shown in error before dispatch.

20.3 If a shipping or delivery benefit was displayed due to an obvious technical, pricing or content error, we may:

• correct the error;
• contact you with the corrected shipping charge;
• allow you to proceed or cancel;
• or cancel and refund the order before dispatch.

21. CPA, ECTA and NCA alignment

21.1 This Policy is intended to comply with the CPA and ECTA in relation to delivery performance, online transactions and consumer rights.

21.2 The NCA may become relevant where a purchase is funded through a third-party credit agreement, instalment arrangement or other regulated credit structure. In such cases:

• the delivery of goods remains subject to the CPA;
• the credit relationship remains subject to the finance provider’s terms and the NCA, where applicable.

21.3 Desnic Sports does not by this Policy create or offer consumer credit unless expressly stated elsewhere in a separate written agreement.

22. Complaints and support

22.1 For any delivery-related query, please contact:

Email: sales@desnicsports.co.za
Telephone: +27 53 831 1263

22.2 Please include:

• your order number;
• the recipient name;
• delivery address;
• tracking number if available;
• and a clear description of the issue.

22.3 If a consumer delivery dispute is not resolved internally, the consumer may approach the Consumer Goods and Services Ombud where that body has jurisdiction. The CGSO has issued guidance confirming that the CPA still applies to delivery of goods even where a purchase is linked to a credit agreement under the NCA.

23. Changes to this Policy

23.1 Desnic Sports may update this Shipping & Delivery Policy from time to time.

23.2 The version published on desnicsports.co.za at the time of the relevant order will generally apply, subject to any non-excludable rights that accrued earlier.

24. Contact details

Northern Cape Sports (Pty) Ltd t/a Desnic Sports
Urban Corner, Shop 8B, C/O Waterworks and Jacobus Smith Street, Kimberley
Email: sales@desnicsports.co.za
Telephone: +27 53 831 1263
Website: https://desnicsports.co.za