Privacy Policy

Effective date: 15/04/2026
Last updated: 15/04/2026

1. Introduction

This Privacy & Cookies Policy explains how Northern Cape Sports (Pty) Ltd, registration number 2026/104895/07, trading as Desnic Sports (“we”, “us”, “our”), collects, uses, stores, shares and protects personal information when you:

• visit or use our website;
• create an account;
• place an order;
• contact us;
• subscribe to marketing communications;
• interact with our advertising or social media pages; or
• otherwise engage with our products, services and promotions.

We are committed to processing personal information lawfully, fairly and transparently in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and, where relevant, the Promotion of Access to Information Act, 2 of 2000 (“PAIA”), the Consumer Protection Act, 68 of 2008 (“CPA”), and the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”). POPIA sets minimum conditions for lawful processing, covers unsolicited electronic communications, and regulates cross-border data transfers.

2. Responsible Party Details

Responsible Party: Northern Cape Sports (Pty) Ltd
Trading name: Desnic Sports
Registration number: 2026/104895/07
Physical address: Urban Corner, Shop 8B, C/O Waterworks and Jacobus Smith Street, Kimberley
Email address: info@desnicsports.co.za
Telephone number: +27 53 831 1263

Information Officer

Information Officer name: Jannie Scholtz
Information Officer email: jannie@desnicsports.co.za
Information Officer telephone: +27 53 831 1263

Our Information Officer is responsible for encouraging compliance with POPIA, dealing with requests and complaints, and liaising with the Information Regulator. Information Officers must be registered with the Information Regulator before taking up their duties.

3. What Personal Information We Collect

Depending on how you use the website, we may collect and process:

3.1 Identity and contact information

• full name;
• email address;
• telephone number;
• billing address;
• delivery address;
• account login credentials.

3.2 Order and transaction information

• products viewed, saved or purchased;
• cart contents;
• order history;
• invoice and delivery details;
• refunds, returns and exchanges;
• limited payment-related information such as payment status, payment reference, transaction ID and gateway response.

3.3 Technical and online usage information

• IP address;
• browser type and version;
• device identifiers;
• operating system;
• website activity and browsing behaviour;
• pages viewed and time spent;
• referring website;
• cookie and similar technology data.

3.4 Marketing and communication information

• newsletter sign-up status;
• consent and opt-out records;
• email opens, clicks and campaign interactions;
• customer service messages and queries.

3.5 Social media and advertising information

• interactions with our content or adverts on platforms such as Facebook and Instagram;
• events and conversions attributed through Meta or Google tools;
• audience and remarketing data where lawfully used.

3.6 Additional information you choose to provide

• reviews, ratings, survey responses, competition entries, support requests and any other content you voluntarily submit.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Policy.

4. How We Collect Personal Information

We may collect personal information:

• directly from you when you complete forms, create an account, place an order, subscribe, contact us or otherwise interact with the website;
• automatically through cookies, pixels, tags, scripts and similar technologies when you browse or use the website;
• from service providers that help us operate the website and fulfil orders;
• from payment providers when they confirm payment status or fraud checks;
• from couriers and logistics providers;
• from Google, Meta and other advertising or analytics partners, where lawful and applicable;
• from social media platforms when you interact with our pages, ads or lead forms.

5. Why We Process Personal Information

We may process personal information to:

• provide and administer the website;
• create and manage user accounts;
• process orders, payments, deliveries, returns and refunds;
• communicate with you about your orders or enquiries;
• provide customer support;
• maintain internal records;
• prevent fraud, abuse, security incidents and unlawful activity;
• comply with legal and regulatory obligations;
• improve our website, services, product range and customer experience;
• personalise content, promotions and product recommendations;
• measure website traffic, conversions and campaign performance;
• send service messages and, where permitted, marketing communications.

We will only process personal information where we have an appropriate legal basis or justification under applicable law, including where processing is necessary to perform a contract, comply with a legal obligation, protect legitimate business interests, or where you have given consent.

6. Direct Marketing

Where we send direct marketing by electronic communication, we will do so in accordance with POPIA and applicable consumer laws. We may send marketing to existing customers about similar goods or services where permitted, provided an opt-out was offered at the time of collection and in every subsequent message. In other cases, we will seek the consent required by law. The Information Regulator’s direct marketing guidance distinguishes between unsolicited electronic communications under section 69 of POPIA and other forms of direct marketing, and confirms that consumers can object or opt out.

You may unsubscribe or opt out of marketing at any time by:

• clicking the unsubscribe link in marketing emails;
• updating your account preferences where available;
• contacting us using the contact details in this Policy.

We will keep a record of your opt-out request so that we can respect it going forward.

7. Cookies and Similar Technologies

7.1 What are cookies?

Cookies are small text files or similar technologies stored on your device when you visit a website. They help websites function properly, remember preferences, analyse traffic and support advertising or social media features.

7.2 Types of cookies and technologies we may use

We may use:

Strictly necessary cookies
These are required for the website to function, including shopping cart, checkout, login, fraud prevention, load balancing and security-related features.

Preference cookies
These remember settings such as language, location or saved preferences.

Analytics cookies
These help us understand how visitors use the website so we can improve performance, navigation and content.

Advertising and remarketing cookies
These may be used to measure ads, limit repeated ads, build audiences and show more relevant promotions on third-party platforms.

Social media and pixel technologies
These may be used to measure conversions, track campaign performance and understand interactions with our website and social platforms.

7.3 Google services

We may use Google services such as:

• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Google Consent Mode;
• YouTube embeds; and
• other Google business tools relevant to ecommerce and advertising.

Google explains that Consent Mode works with a website’s consent banner to communicate user choices to Google tags, and that Analytics and Ads features may rely on cookies or similar storage unless consent settings restrict them. Google also provides controls for retention, redaction and disabling advertising features.

7.4 Meta services

We may use Meta business tools such as:

• Meta Pixel;
• Meta Conversions API;
• Facebook Login or social plugins where enabled; and
• Facebook and Instagram advertising tools.

Meta states that its Business Tools include Pixel and Conversions API and are used by businesses to share website or app events and measure or improve advertising and services.

7.5 Consent and cookie choices

Where required, we will ask for your consent before placing or activating non-essential cookies or similar tracking technologies. You can manage your preferences through our cookie banner or cookie settings tool, and you can also change browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality.

7.6 Do Not Track

If your browser or device offers privacy controls, we will handle your choices in line with the functionality of our consent tools, the technical capabilities of the relevant platform, and applicable law.

8. Payment Processing

We use third-party payment providers to process online payments. We do not intentionally store full card numbers, CVV numbers or full payment instrument credentials on our website servers unless expressly stated and lawfully secured.

When you make a payment, relevant information may be collected and processed by the payment provider, including:

• name;
• billing details;
• transaction amount;
• payment reference;
• limited device and anti-fraud information;
• payment result or status.

Your payment is governed not only by this Policy but also by the privacy and security terms of the relevant payment provider.

9. Ecommerce, Orders and Deliveries

To process purchases and fulfil orders, we may share relevant personal information with:

• payment processors;
• banks or payment service providers;
• fraud prevention and security service providers;
• order management providers;
• couriers, logistics or collection partners;
• accounting, tax and audit service providers;
• returns, warranty or support partners where relevant.

We will only share information that is reasonably necessary for the relevant purpose.

10. Email Marketing and CRM Platforms

If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may use third-party email or customer relationship management platforms to send newsletters, product updates, promotions, abandoned cart reminders and similar messages.

These providers may process:

• your name and email address;
• subscription status;
• campaign interaction data such as opens and clicks;
• customer segmentation data;
• purchase or browsing history where permitted.

You may opt out at any time. Service-related messages about orders, account security or legal notices are not the same as promotional marketing and may still be sent when necessary.

11. Who We Share Personal Information With

We may disclose personal information to:

• employees, contractors and agents who need it for their work;
• website hosting, security and IT providers;
• ecommerce platform, plugin and integration providers;
• payment processors and financial service providers;
• couriers and logistics partners;
• email marketing and CRM platforms;
• analytics and advertising providers such as Google and Meta;
• legal, compliance, audit and professional advisers;
• regulators, courts, law enforcement or government bodies where required by law;
• purchasers, successors or restructuring advisers in connection with a merger, sale, financing, acquisition or disposal of assets, subject to lawful safeguards.

We require operators and service providers to use appropriate security and confidentiality measures and, where required by POPIA, to process personal information under contract. POPIA requires written operator arrangements and obliges operators to notify the responsible party if they believe personal information has been accessed or acquired by an unauthorised person.

12. International Transfers

Because some of our service providers or technology partners may be located or host data outside South Africa, your personal information may be transferred to, stored in or accessed from other countries.

Where cross-border transfers occur, we will take steps reasonably intended to ensure that:

• the recipient is subject to a law, binding corporate rules or binding agreement that provides an adequate level of protection;
• the transfer is necessary for the performance of a contract;
• you have consented to the transfer; or
• another lawful basis under POPIA applies.

POPIA expressly regulates the flow of personal information across South Africa’s borders.

13. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures may include:

• access controls;
• password protection;
• role-based permissions;
• secure hosting and backups;
• encryption where appropriate;
• firewalls and malware protection;
• audit logging;
• contractual controls with operators and service providers.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

14. Data Retention

We retain personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;
• legal, tax, accounting or audit requirements;
• fraud prevention and dispute resolution;
• enforcing our agreements; or
• another lawful purpose.

We may retain limited suppression records to ensure that marketing opt-out requests are honoured.

When personal information is no longer required, we will delete, destroy or de-identify it where lawful and reasonably practicable.

15. Your Rights

Subject to applicable law, you may have the right to:

• request confirmation of whether we hold personal information about you;
• request access to your personal information;
• request correction, updating or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information;
• object to certain processing;
• object to direct marketing at any time;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Regulator.

The Information Regulator provides forms for objection and for correction or deletion requests.

To exercise your rights, contact our Information Officer using the details above. We may ask for proof of identity before actioning a request.

16. Children’s Information

Our website and services are not directed at children under 18 unless specifically stated. We do not knowingly collect personal information from children in a manner that is unlawful. If you believe a child has provided us with personal information without appropriate authority, please contact us so that we can investigate and take appropriate steps.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, apps or services. We are not responsible for the privacy, security or content practices of third parties. You should review their privacy notices and terms before providing personal information to them.

18. Security Compromises / Data Breaches

If there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and notify the Information Regulator and affected data subjects as soon as reasonably possible, where required by law. The Information Regulator states that all security compromises must be reported, and that as of 1 April 2025 notifications must be submitted through its eServices portal.

19. PAIA Manual

Where applicable, our PAIA Manual is available on request and/or at: PAIA Manual.

20. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any updated version will be posted on this page with a revised effective date. Material changes will be highlighted where appropriate.

21. Contact Us

If you have questions, requests or complaints about this Policy or our processing of personal information, please contact:

Information Officer: Jannie Scholtz
Email: jannie@desnicsports.co.za
Telephone: +27 53 831 1263
Address: Urban Corner, Shop 8B, C/O Waterworks and Jacobus Smith Street, Kimberley

You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed unlawfully. The Regulator provides complaint, objection, correction/deletion, direct-marketing and security-compromise resources on its POPIA portal.