Northern Cape Sports (Pty) Ltd t/a Desnic Sports
Website: desnicsports.co.za
Effective date: 15 April 2026
Last updated: 15 April 2026
1.1 This Returns, Refunds and Exchanges Policy applies to all purchases from Desnic Sports, whether made:
1.2 This Policy must be read together with our:
1.3 This Policy is intended to comply with applicable South African law, including:
2.1 Nothing in this Policy limits, excludes or replaces any consumer right that cannot lawfully be limited or excluded under the CPA, ECTA or other applicable law.
2.2 Where this Policy gives you more rights than the law requires, those extra rights are offered as a business courtesy and may be subject to the strict conditions set out below.
2.3 Where this Policy conflicts with a mandatory legal right, the law will prevail.
All returns, refund requests, exchange requests and delivery discrepancy notices must be sent to:
Desnic Sports
Urban Corner, Shop 8B, C/O Waterworks and Jacobus Smith Street, Kimberley
Email: info@desnicsports.co.za
Telephone: +27 53 831 1263
Website: desnicsports.co.za
4.1 Before returning any item, you must contact Desnic Sports and provide:
4.2 No return should be sent back without return instructions from us, unless you are returning the item directly in store.
4.3 We may refuse, delay or reverse a return process where:
4.4 A return reference number or instruction from us does not automatically mean that a refund is approved. The final remedy depends on inspection, legal entitlement, stock availability, payment verification and this Policy.
5.1 Returns, refunds and exchanges generally require one of the following:
5.2 Desnic Sports may decline a discretionary return or exchange if no valid proof of purchase is provided.
5.3 For statutory defective-goods claims, we may still take reasonable steps to verify purchase from our records even if the original slip is unavailable.
Desnic Sports recognises the following different return categories:
This category applies where goods do not meet the CPA standards of quality, durability, safety or fitness for purpose.
This category applies where:
This category applies where you clearly communicated a specific purpose to us before purchase, and the goods prove unsuitable for that purpose within the legal period.
This category applies where section 44 of ECTA applies to an electronic transaction.
This category applies only where the CPA’s direct-marketing cooling-off right applies and ECTA section 44 does not apply to that transaction.
This category applies only where Desnic Sports chooses to allow a return for:
These are not automatic legal rights and remain subject to this Policy.
7.1 Under the CPA, consumers have an implied six-month warranty of quality on goods supplied in the ordinary course of business.
7.2 If goods fail to meet the standards in section 55 of the CPA, you may return them within 6 months after delivery and, at your election, choose one of these remedies:
7.3 If the goods are repaired and the same defect is not remedied, or a further defect appears within 3 months after repair, you are entitled to a replacement or refund.
7.4 These CPA rights are in addition to any manufacturer warranty and are not replaced by it.
7.5 Desnic Sports may inspect, test or submit goods for technical assessment before confirming whether a defect is due to:
7.6 Desnic Sports may reject a defective-goods claim where the product failure was caused by:
7.7 If the goods are genuinely defective under the CPA, the goods must be returned at Desnic Sports’ risk and expense.
8.1 If we accidentally send you:
please notify us as soon as reasonably possible, and preferably within 48 hours, with photographs and your order details.
8.2 Prompt reporting helps us investigate with the courier or supplier. Large South African sports retailers commonly require prompt notice for faulty, damaged or incorrect deliveries, and we adopt a similar operational rule for claims handling.
8.3 If the claim is verified, Desnic Sports may, at your election where the law provides a choice, or otherwise at our operational discretion where the law does not prescribe the remedy:
8.4 For verified wrong-item, incomplete or damage-on-arrival claims, Desnic Sports will arrange collection or reimburse approved direct return costs where applicable.
8.5 You must keep:
until the claim has been resolved.
9.1 If, before the sale, you clearly informed Desnic Sports of a specific purpose for which you wanted the goods, and the goods were supplied on that basis, you may have a right under the CPA to return the goods if they are unsuitable for that purpose.
9.2 In that case, the goods must be reported and returned within 10 business days after delivery.
9.3 Where this legal category applies, the return is at Desnic Sports’ risk and expense.
9.4 This clause does not apply where:
10.1 Where section 44 of ECTA applies, you may cancel an eligible online transaction within 7 days after receiving the goods, without giving a reason and without penalty.
10.2 In that case:
10.3 The ECTA cooling-off right does not apply to all transactions. It does not apply to, among other things:
11.1 Where a transaction resulted from direct marketing, and where section 16 of the CPA applies rather than ECTA section 44, you may rescind the transaction within 5 business days after the later of:
11.2 In such a case, any refund must be processed in accordance with the CPA timeframes.
11.3 This clause applies only where the legal requirements for direct marketing are actually met.
12.1 As a business courtesy, and subject strictly to this Policy, Desnic Sports may allow a return or exchange request for non-defective goods within 7 calendar days from:
12.2 This discretionary 7-day courtesy return is not a statutory right and may be refused in Desnic Sports’ sole discretion if the conditions below are not met.
12.3 To qualify for a discretionary return or exchange, the goods must:
12.4 Where Desnic Sports approves a discretionary return for change of mind, wrong size chosen by the customer, wrong colour chosen by the customer or similar reasons:
12.5 This clause is deliberately stricter than the CPA because it deals only with voluntary, non-defective returns.
To the fullest extent permitted by law, the following items are not eligible for discretionary return, refund or exchange merely because you changed your mind, selected incorrectly, or no longer want them:
13.1 Sale, promotional, clearance, discounted, marked-down, end-of-range or outlet items.
13.2 Special-order, custom-order or supplier-sourced-on-request items.
13.3 Teamwear, personalised, embroidered, printed, engraved, branded, heat-pressed or altered items.
13.4 Items changed by value-added services, including but not limited to:
13.5 Hygiene-sensitive items, including where applicable:
13.6 Gift cards, vouchers, coupons and store credits, except where required by law.
13.7 Installed, assembled, used or affixed goods.
13.8 Items returned without essential parts or accessories.
13.9 Nothing in this clause removes your rights in respect of proven defective goods under the CPA or eligible ECTA cooling-off returns. Similar exclusions for hygiene-sensitive and personalised items are used by major sports retailers in South Africa.
14.1 All returned goods are subject to inspection.
14.2 Desnic Sports may refuse a discretionary return or reduce the refund where goods are not returned with:
14.3 If a returned item shows signs of use beyond what is reasonably necessary to inspect it, Desnic Sports may:
15.1 Footwear: shoes, boots, trainers and cleats returned for discretionary reasons must be unworn other than minimal indoor try-on, and the soles must be clean and unmarked.
15.2 Apparel: clothing returned for discretionary reasons must be unworn, unwashed and free from deodorant, make-up, perfume, pet hair, stretching, tears or alterations.
15.3 Protective gear and equipment: helmets, guards, braces and similar items may be inspected for hygiene, impact history and safety integrity before any decision is made.
15.4 Rackets, bats and balls: damage caused by ordinary wear, misuse, impact abuse, toe/yorker damage, environmental damage, incorrect string tension, oiling, overuse or improper preparation is not automatically a manufacturing defect and may be assessed case by case. Your supplier-style reference document also takes a strict, inspection-based approach to misuse, wrong-size selection and return shipping responsibility, which is commercially consistent with this policy direction.
16.1 Exchanges are subject to stock availability.
16.2 If the replacement item costs more, you must pay the difference before the replacement is released.
16.3 If the replacement item costs less, Desnic Sports may:
16.4 Desnic Sports is not obliged to hold replacement stock pending return transit unless expressly agreed in writing.
17.1 Refunds will generally be processed to the same payment method or payment source used for the original transaction, unless the law or payment platform requires otherwise.
17.2 Refunds may be delayed while we:
17.3 Where ECTA section 44 applies, the refund must be made within 30 days after cancellation.
17.4 For verified wrong-item, damaged or defective claims, refunds will be processed within a reasonable time after approval.
17.5 Shipping or delivery charges are generally not refunded for discretionary returns, but may be refunded where the item was defective, materially not as ordered, or where the law requires it. This is also how large retailers typically distinguish defective/incorrect orders from non-defective returns.
17.6 Any promotional voucher, loyalty reward, discount benefit or free item linked to the original transaction may be reversed, cancelled or recalculated when a refund is processed.
18.1 Desnic Sports does not extend consumer credit by default under this Policy.
18.2 If a customer uses a third-party credit, instalment or buy-now-pay-later provider, any related credit agreement remains subject to:
18.3 In those cases:
18.4 The NCA regulates consumer credit agreements and related credit-market conduct in South Africa. If Desnic Sports later decides to offer store accounts, deferred-payment credit or similar facilities directly, separate NCA-compliant credit terms would be required.
19.1 Desnic Sports makes reasonable efforts to ensure that product descriptions, images, stock availability, specifications, promotional messaging and pricing are accurate.
19.2 However, Desnic Sports reserves the right to correct:
at any time before dispatch, collection or final fulfilment, subject to applicable law.
19.3 Desnic Sports will not intentionally engage in misleading pricing, false advertising or bait marketing. The CPA prohibits false, misleading or deceptive representations and also prohibits advertising goods at a stated price in a misleading way as to their availability.
19.4 Where a special, promotion or advertised offer expressly states:
that offer applies only within those stated limits.
19.5 Where an obvious or inadvertent error appears on the Website or in online advertising, Desnic Sports may, where lawful:
19.6 Where the law requires a different remedy in relation to a misleading advertisement or stated stock limit, Desnic Sports will comply with that law. The CGSO’s pricing-error guidance notes that suppliers can reduce risk by clearly stating limits and validity periods, while the CPA requires advertised goods at a specified price to be available to the extent of any expressly stated limits.
19.7 Product ranges, colours, styles, packaging, logos, technical specifications and supplier availability may change without notice.
19.8 Desnic Sports may discontinue products, withdraw promotions, substitute equivalent stock where lawful and reasonable, or cancel unfulfillable orders before dispatch.
20.1 Desnic Sports reserves the right to refuse returns, exchanges or refunds, and to suspend accounts, where we reasonably suspect:
20.2 We may keep records of return activity for fraud prevention, audit and legal compliance purposes, subject to our Privacy & Cookies Policy.
21.1 Gift recipients may return eligible items only with valid proof of purchase or gift receipt.
21.2 Desnic Sports may choose to issue:
instead of refunding cash to a gift recipient.
22.1 If goods were sold as a set, bundle, kit, combo or promotional pack, Desnic Sports may require all bundle components to be returned together for a full refund, unless the law requires otherwise.
22.2 If only part of a bundle is returned, Desnic Sports may:
23.1 Manufacturer warranties apply in addition to your statutory rights where applicable.
23.2 Manufacturer warranties may have their own:
23.3 Desnic Sports may assist to facilitate a manufacturer warranty claim, but this does not mean the claim is automatically approved.
23.4 Where the CPA gives the consumer a direct remedy against Desnic Sports, Desnic Sports will not refuse that remedy solely because a manufacturer warranty exists.
24.1 Defective goods under CPA: returned at Desnic Sports’ risk and expense.
24.2 Wrong item / incomplete / damage on arrival: Desnic Sports will ordinarily bear approved collection or return costs.
24.3 Unsuitable for disclosed purpose / not examined before delivery / mixed goods under CPA section 20: returned at Desnic Sports’ risk and expense.
24.4 ECTA online cooling-off returns: returned at the customer’s direct cost.
24.5 Discretionary change-of-mind returns: returned at the customer’s risk and cost, unless Desnic Sports agrees otherwise.
25.1 If you are unhappy with the outcome of a return, refund or exchange request, please contact us first at:
Email: info@desnicsports.co.za
Telephone: +27 53 831 1263
25.2 If a consumer dispute is not resolved internally, the consumer may refer the matter, where applicable, to the Consumer Goods and Services Ombud (CGSO), which operates as the consumer goods and services industry’s compulsory ombud scheme.
26.1 Desnic Sports may amend this Policy from time to time.
26.2 The version published on desnicsports.co.za at the time of the relevant transaction will generally apply, subject to any non-excludable legal rights that accrued earlier.
Northern Cape Sports (Pty) Ltd t/a Desnic Sports
Urban Corner, Shop 8B, C/O Waterworks and Jacobus Smith Street, Kimberley
Email: info@desnicsports.co.za
Telephone: +27 53 831 1263
Website: desnicsports.co.za